Community Support Services

The Community Supports Services Department is comprised of two specific program areas:  Care Coordination and the Family Resource Program.  The supports offered within each program are tailored to an individual’s goals and dreams.

Whether we are supporting an adult to live in their own apartment, a young child with behavior challenges at home, or a teenager struggling to build relationships, our staff use their skills and flexibility to help organize supports, both natural and paid, to fit each individual’s specific needs and aspirations.

Both Care Coordination and Family Resource programs are funded and regulated by the Office for People With Developmental Disabilities (OPWDD).

We know that understanding the system of service can be a difficult challenge, preventing some from receiving the help they need.  We are here to help you understand you eligibility for services and to help you learn what supports may be available to you and  your loved ones.




Community Habilitation, Respite, & Self-Direction Update – March 17th, 2020

At this time, Racker staff continue to provide Community Habilitation, Respite, and Self-Directed Services. Staff are asked to conduct verbal COVID-19 related screenings before meeting with any service recipient or family member face to face. Service locations should be limited to the person’s home, neighborhood (such as a park) or other well ventilated areas.  Staff should avoid taking people to places where there are groups of more than 10 people congregated together. Travel into the community should be restricted to trips that are essential to the person’s well-being such as grocery shopping or medical appointments. ​

Staff who are sick with a respiratory infection and have a fever, should stay home from work.  Staff should practice good hand hygiene to help reduce the spread of respiratory illness. Hand hygiene includes traditional hand washing (with soap and warm water, lathering for a minimum of 20 seconds) or the use of alcohol-based hand sanitizers (60% alcohol or greater) when soap and water are not available, and hands are not visibly dirty.  It is important that staff cover their mouths or noses with a tissue when coughing or sneezing and dispose of the tissue appropriately. Handwashing should occur after using a tissue.  If no tissue is available, using the inside of the elbow (or shirtsleeve) to cover the mouth or nose is preferable to using the hands. Always perform hand hygiene after sneezing, coughing and handling dirty tissues or other soiled material.   Proper handwashing should occur upon arrival to work, before and after meals, after using the bathroom, and at other times, as described above.

All services are voluntary. Families may choose to temporarily suspend services to reduce the risk of spreading illnesses.  Any staff whose hours are reduced involuntarily (Individuals and families cancel services) and wish to continue to work should contact their supervisor immediately for an alternate assignment.


Gayle A. Pado

Director of Family Resource Programs

cell:  607.240.6963