Care Management

Care Management (formerly called Medicaid Service Coordination) is a service provided to individuals who require on-going and comprehensive support. A Care Manager works with the person with developmental disabilities and their family to meet immediate and emerging needs, as well as provide resources and information.

Plan of Care Support Services – provides intermittent case management services, most often two to four times per year.


To be eligible for services, you need:

  • have a documented diagnosis of a developmental disability and be eligible for OPWDD services
  • be enrolled in Medicaid, or be eligible for Medicaid programs*
  • have a need for Care Management on a regular basis

* If you are not currently enrolled in Medicaid programs, ask us how we may be able to assist you with the process.

How to Access:

Call the Front Door office at the Office of People with Development Disabilities Regional offices in:

  • Broome District, for residents of Tompkins and Tioga Counties call 607-771-7784 ext.0
  • Central New York District, for residents of Cortland County call 315-793-9600 ext.603

For more information on Care Management

Contact Sandy Ehrlich via email at or phone at 607.753.9376 x139